Billing & Refunds Policy
Effective Date: September 20, 2026
This Billing & Refunds Policy explains billing, recurring subscriptions, renewals, cancellations, payment failures, price changes, and refunds for paid business services offered by Frederick Local Businesses.
By purchasing a paid plan, you agree to the terms presented at checkout, this Billing & Refunds Policy, our Terms of Service, and our Privacy Policy.
1. Free Business Listings
A business may claim and maintain a basic business listing without purchasing a paid subscription.
A free listing may allow an authorized business representative to request or manage basic information such as:
- Business name
- Business address
- Business phone number
- Business website address
- Business logo
- Hours of operation
A free listing does not create a recurring payment obligation.
Free listings remain subject to our Terms of Service and listing policies.
2. Paid Plans and Current Pricing
Our current paid plans are:
Local Verified
- $29.99 per month or $199.90 per year
- Renews automatically at the selected monthly or annual price until canceled
Local Reviews
- $129 per month or $1,290 per year
- Up to 60 review requests per month
- Renews automatically at the selected monthly or annual price until canceled
Local Launch
- $399 per month, or
- $3,499 per year
All prices are stated in U.S. dollars unless otherwise disclosed.
Current features and pricing are available on our Pricing Page and Local Launch page.
Payments and recurring subscription charges are processed through Stripe.
If pricing or features displayed at checkout differ from older promotional or informational material, the terms clearly disclosed and accepted at checkout control that purchase, subject to applicable law.
3. Recurring Subscription Authorization
Paid plans are recurring subscriptions unless the offer expressly states otherwise.
Before completing a recurring subscription, the checkout flow will disclose the applicable price, billing frequency, and automatic-renewal terms.
By completing the purchase and providing the required consent, you authorize Frederick Local Businesses and its payment processor to charge the payment method associated with your subscription at the beginning of each applicable renewal period until you cancel.
Monthly plans generally renew each month. Annual plans generally renew every 12 months.
4. Renewal Notices
We will provide renewal notices when required by applicable law.
For annual subscriptions, we intend to send a renewal reminder not less than 15 days and not more than 45 days before the annual renewal date.
A renewal notice may include:
- Notice that the subscription will automatically renew unless canceled
- The renewal price or an explanation of an applicable price change
- The renewal period
- Available cancellation methods
- A link or other easy electronic method to reach the cancellation process
- Our contact information
Subscribers are responsible for maintaining a current email address and payment method.
5. How to Cancel
You may cancel a paid subscription at any time.
If you subscribed online, you may cancel online through the Billing Page or other cancellation control made available in your account. Online cancellation will not require you to speak with a live or virtual representative.
You may also request cancellation by emailing:
support@fredericklocalbusinesses.com
When reasonably necessary to protect the account, we may require authentication or verification before processing a cancellation request. If you cannot authenticate through one method, we may provide another reasonable method.
We will not intentionally impose unnecessary steps designed to delay or obstruct cancellation.
Cancellation stops future recurring charges associated with the canceled subscription.
6. What Happens After Cancellation
Unless otherwise stated at checkout or required by law, canceling a subscription does not terminate benefits retroactively.
Paid features, including eligible deals, remain available through the end of the paid billing period, after which the paid plan ends and deals are removed. A deal may still expire on its own stated end date or be removed under our listing policies.
Canceling a paid subscription does not automatically delete the underlying business listing.
After a paid plan ends, the business may continue to appear as a free listing, subject to our Terms of Service and listing policies.
Local Launch website at cancellation. The website included with Local Launch is part of the active subscription and is unpublished when the subscription ends. At cancellation, you may purchase the included website for a one-time fee of $1,000, which covers the website's design, content, and files so you can host it independently. The marketing systems and automations included with Local Launch (business phone number and its automations, missed-call text-back, review automations, campaigns, and the unified inbox) are not included in a website purchase and end with the subscription.
7. Refunds
Except where required by applicable law or expressly stated in a specific offer, subscription payments are final and non-refundable.
We generally do not provide refunds, credits, or prorated refunds for:
- Partial billing periods
- Unused subscription time
- Failure to use paid features
- Cancellation after a properly disclosed renewal charge has been processed
- Downgrading or changing plans during a billing period
- Closing or requesting removal of a business listing during a paid billing period
- A paid plan that does not generate a desired number of views, leads, customers, sales, or other business results
Nothing in this policy limits a refund, cancellation, chargeback, or other right that cannot legally be waived.
If we issue a refund, a full refund of a subscription charge stops renewal at the end of the current paid billing period. Multiple partial refunds that together refund the entire charge count as a full refund. Paid directory features and eligible deals remain available until that period ends, subject to their own expiration dates and our Terms of Service.
A partial refund does not cancel your subscription or end paid features or eligible deals. Unless you separately cancel, the subscription continues to renew. A pending or failed refund does not cancel the subscription. Chargebacks and account suspensions are handled separately under our Terms of Service.
8. Billing Errors
If you believe a charge is incorrect, duplicated, unauthorized, or the result of a technical error, contact us promptly at:
support@fredericklocalbusinesses.com
Please include enough information for us to identify the account and transaction, but do not send complete credit-card numbers by email.
We will review legitimate billing concerns and correct confirmed billing errors when appropriate.
9. Failed Payments
If a recurring payment fails, Stripe or another authorized payment provider may retry the payment in accordance with the payment provider's settings and applicable law.
If payment remains unsuccessful, we may suspend or restrict paid features until payment is successfully resolved.
The underlying business listing may remain available as a free listing unless it is separately suspended or removed under our Terms of Service.
You are responsible for maintaining a valid payment method for an active paid subscription.
10. Changing Plans
If upgrades, downgrades, or other plan changes are available, the applicable billing treatment will be disclosed before you confirm the change.
Depending on the change, charges may take effect immediately, at the next billing period, or on another disclosed date.
Changing plans does not automatically entitle you to a refund or credit for unused time unless the checkout flow expressly provides one or applicable law requires it.
11. Price Changes
We may change subscription prices from time to time.
For an existing recurring subscription, we will provide advance notice of a price increase before the increased price is charged when required by law and, in any event, intend to provide at least 30 days' advance notice before a price increase applies to a future renewal.
If you do not agree to the new price, you may cancel before the increased price takes effect.
A price change does not retroactively alter a billing period that has already been paid.
12. Free Trials, Introductory Pricing, and Promotions
We may occasionally offer a free trial, introductory price, discount, coupon, or other promotional subscription offer.
The specific promotional terms will be disclosed with the offer.
If a promotion converts automatically to a paid or higher-priced recurring subscription, the checkout flow will clearly disclose the price and renewal terms before enrollment.
If we offer a free gift or free trial lasting more than 14 days that will automatically convert to a paid subscription, we intend to provide any reminder required by applicable law before the first paid charge. Where Maryland's automatic-renewal requirements apply, that reminder will be provided within the legally required window.
Unless an offer states otherwise, promotional pricing may end and the subscription may renew at the then-current regular price after the promotional period, provided the applicable terms were properly disclosed.
13. Taxes
Applicable sales, use, or other transaction taxes may be added where required by law.
If taxes apply and are collected through checkout, they will generally be shown as part of the transaction.
14. Suspension or Removal of a Listing
Payment for a paid plan does not guarantee that an account or listing will remain active if it violates our Terms of Service.
If we suspend or terminate a paid service because of a material violation of our Terms, fraud, abuse, or unlawful conduct, previously paid fees generally will not be refunded except where required by law.
If we terminate a prepaid paid service for reasons unrelated to your violation of our Terms and do not provide the purchased service for the remainder of the prepaid term, we may provide a prorated refund, credit, or other appropriate remedy, subject to applicable law.
15. FrederickLocal Deals
Participation in FrederickLocal Deals may be included with certain paid plans or made available to qualifying businesses.
A participating business is responsible for the accuracy, availability, restrictions, expiration, redemption requirements, and fulfillment of its Deal.
Payment for a paid plan does not guarantee any particular number of Deal requests, redemptions, profile views, leads, customers, or sales.
We may modify or discontinue the FrederickLocal Deals program, subject to any obligations that apply to an already-purchased service.
16. Platform Advertising
Frederick Local Businesses may use its own funds to advertise and promote the Frederick Local Businesses platform.
Those campaigns may increase overall directory traffic and may indirectly increase traffic to individual business profiles.
Unless a separate written offer expressly says otherwise, a paid business plan does not purchase an individual off-site advertising campaign for that business.
Platform advertising does not create a guarantee of impressions, profile views, leads, customers, revenue, or sales for any particular business.
17. Payment Processing
Payments are processed through Stripe or another payment provider we identify at checkout.
We do not intentionally store complete payment-card numbers on our own servers.
Payment providers process payment information under their own applicable terms, privacy practices, security requirements, and legal obligations.
18. Changes to This Policy
We may update this Billing & Refunds Policy from time to time.
When we update it, we will revise the Effective Date at the top of the page.
A change to this policy will not retroactively create a charge or materially change an existing paid commitment without any notice or consent required by applicable law.
19. Contact Us
For questions about subscriptions, renewals, cancellations, refunds, or billing, contact:
support@fredericklocalbusinesses.com
Frederick Local Businesses Owned and operated by Support Local Marketing LLC fredericklocalbusinesses.com
See also our Terms of Service, Privacy Policy, Pricing Page, and Billing Page.